Our Service Guarantee
We stand behind our service with clear commitments and transparent policies.
Our Commitments
Every MarkoTM client benefits from these service guarantees.
Filing Accuracy Guarantee
Every application is reviewed by licensed attorneys to ensure accuracy before filing.
Response Time SLA
We respond to all inquiries within 24 business hours, guaranteed.
Examiner Objection Support
If your application receives an examiner objection, our attorneys can prepare a comprehensive response on your behalf. Attorney time may incur additional fees depending on complexity.
Satisfaction Promise
If you're not satisfied with our service, we'll work to make it right.
What We Commit To
Our service commitments ensure you get the best possible trademark protection experience.
Refund Policy
Before Filing
Full refund of service fees if you cancel before we file your application. Government fees already paid are non-refundable per trademark office policies.
After Filing
Government fees are non-refundable once paid. Service fees may be partially refundable depending on the stage of your application.
Error Resolution
If we make an error in your filing that requires correction, we will fix it at no additional cost.
Common Questions
What is covered by the filing accuracy guarantee?
Our filing accuracy guarantee ensures that every trademark application is reviewed by licensed attorneys before submission. If we make an error in your filing that requires correction, we will fix it at no additional cost.
What is your refund policy?
If you cancel before we file your application, you are entitled to a full refund minus any government fees already paid. After filing, government fees are non-refundable per trademark office policies, but our service fees may be partially refundable depending on the stage of your application.
What happens if my trademark application is rejected?
If your application receives an examiner objection, our attorneys will review the concerns and can prepare a response on your behalf. Attorney time for complex objections may incur additional fees, which will be discussed with you before proceeding.
Start with Confidence
Our guarantees ensure you get the protection and service you deserve.